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Contact Center Services at Synapse

We are well equipped with state-of-the-art technology as well as very much committed to the traditional services what can be the great value for offshore contact center outsourcing services. We have been competently offering multilingual offshore contact center services across the countries.

At Synapse, we understand how contact center plays a crucial role between a company and its customers so we strive rigorously to cater the exact needs and expectation of the company as well as its clients.

Services we offer

We have divided our services into three parts i.e. Inbound, Outbound and Web-enabled Service/E-contacts.
We can offer services through our Interactive Voice Response (IVR), Internet Contact Center E-mail and IM (Instant Messaging)

Our complete services include:

Inbound: Customer Service, Tech Support, Sales Support (Up selling and Cross-selling), Order Taking, Customer Retention/Win Back, Relay Service,

Outbound: Appointment Setting, Customer service & customer retention service, Database marketing, Lead generation / qualification, Market research, Registrations, Renewals, Sales (including up sells, down sells, cross-sells, and continuities)

At Synapse, we keep on updating our service programs which can meet the ever growing requirement of contact center services of our clients.

Quality Commitment

We never compromise with the commitment in quality of services. Our quality assurance team continuously assesses the customer’s feedback and satisfactions through constant monitoring of the processes. To maintain high quality of service and better process our quality assurance team organizes brain storming sessions.

Technology

At Synapse, we have latest communication systems as well as large and secured database. We have telephone platforms that facilitate to digital recording services, predictive dialing -previous and automatic -, Internet Call Center, automatic response units, and CTI units (voice and data integration), etc.

To know more of our contact center service please feel free to contact us.