Operations and Performance Management

We have highly qualified and experienced CSRs (Customer Service Representatives) who keep on trying to improve process by implementing latest trend of services.

Our performance and operational excellence can be gauged easily as we follow some industry quality assurance practices, methodologies and guidelines.

We have made a unique policy for our operations philosophy which is based on: Strive to meet the targets, quality standards and zero percent defects

Our clients can measure our service through a number of performances i.e. percent of success by our performance, percent of login by the end-customers, percent of quality satisfaction, how compliance we are to a particular service, how competent we are on a particular subject that the client deals with.

At Synapse, we evaluate our agents’ performance in every month and make it public among the professionals. This process and scores boost performance level in every month among the CSR. Everybody wants to get rewarded so the same happens in our contact center.

The achiever always gets the best acknowledgement from the company. There are different incentives and recognitions offer to the achiever by the company that includes monetary incentives, bonuses, monthly recognitions, opportunities to apply for internal job postings and to get chance to avail developmental training workshops.

Our unique quality in operations and performance management inspire agents to do the best for the clients and expect the best from the company.