At Synapse, we have wide experience of offering product support to hundreds of product categories through our offshore contact center service.
When product support helpdesk come into our consideration we are very much committed in:
- Providing SINGLE-call resolution
- Reduce your internal customer query resolution cost
- Manage peak volumes
- Apply knowledge management tools for adequate customer contact history
- Provide one window to service all your customer interactions
- Support your business promotions.
At Synapse, we have maintained and followed a unified CRM system by which we offer a complied and typical product support.
We are very much competent in:
Can respond 85% of calls within 15 seconds
Percentage of Quality in answering calls is minimum 95%
At least 95% of customer data can be captured in each communication
We can competently answer varied queries and customer support through our product support helpdesk i.e. Logistics – Where Is My Order, Warranty / replacement support, Cross-sell and Up-sell Services and Transaction Support & Payment Processing.
To know more about our product support helpdesk please feel free to contact us.
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