Customer Interaction Service

While number of customers increase, it will become a tough task to provide post-sales services by the company. This is why outsourcing of customer care services has received an overwhelming response across the world. It is not only to get escaped from difficulties of managing and recruiting efficient customer care professionals but also this process can save money and precious time of the owner of particular company.

At Synapse, we are destined to redefine customer care services by the help of our latest communication technologies and tools. We have experts who prepare strategy for a successful and effective customer interaction service.

We have proven records providing customer care support to large number of customers of a single company. When delight and satisfaction of customers come into our account, we ever strive to deliver value to the end-customers and our clients. We believe in individual customer satisfaction so we put all possible effort to retain entire customers for our clients.

We are widely acclaimed for our Customer Support Services, Customer Acquisition, Technical Support, and E-mail & Chat Management. We have been successfully providing services to different industries across the countries.

Customer Support

Whether it is needed by a customer about his/her credit card billing information or information about mortgage, we help companies with a diversify products or services in satisfying and retaining their customers by providing 100% effective support. We are managed by latest technology to offer seamless services across various channels. Our voice-base contact services as well as non-voice customer support can meet multiple channels of customer care services. We have VoIP (Voice over Internet Protocol) predictive dialers in voice-based service and e-mail & the web are in non-voice services.

Our customer support service in various spheres comprise: Debt Recovery, Banking & Financial (Loan & Mortgage) Information, Account Support, Billing, Order Booking, Customer Retention and more.

Customer Acquisition

At Synapse contact center, our services include inbound and outbound telemarketing can identify potential customer as well as help you retaining your existing customers.

We have proven skills to make from a confusing customer to a potential customer. Our 100% guaranteed and successful marketing process to cater customers for our clients. Our approach and effort can convert all impossibility into possibility in customer acquisition.

We have included Inbound and Outbound acquisition, Cross selling, Upselling, Conversion, Win back, Retention and more in our Customer Acquisition telemarketing process.

Technical Support

At Synapse, we provide technical support through voice and non-voice to customers and users of technology and software companies. We work as a virtual office or an extension for our client’s company. Our technical support includes Level 1, 2, and 3, Help Desk Support, Desktop Support, and Application Support, Warranty support.

E-mail & Chat Management

At Synapse, we have well qualified and trained professionals who communicate with customer in technical support, transaction verification, order fulfillment and problem resolution.

To offer an instant customer support and appropriate solution we train our professionals for various activities such as answering queries and complaints of the customers in different fields.

To know more of our customer interaction service please feel free to contact us.