Inbound Contact Center

No matter whether it is a call regarding financial, medical or any other product related complaint, enquiry or post-sales services we have call routing facility enabled system that scrutinize available agents on the desk and pass the call to the most efficient agent. At Synapse, we always strive to provide a pleasant experience to our callers while handling calls relating to various products and services of our clients.

Our Inbound Customer Service contact center handles calls on Product Information Requests, Sales Support (pre-sales, post-sales and cross-selling service), Financial Answering Services (Banking, Mortgage, Loans, etc), Order Taking, Tech & Troubleshooting Service, Customer Retention and Relay Services.

At Synapse, we understand how vital a customer retention program is for a company. As much customers as you can hold for a long term that much success you can experience in your business. We offer inbound customer contact services on a 24x7x365 hours basis. We are acclaimed for our high quality, round the clock inbound customer care services.

At Synapse, our multi channel IP telephony has enabled us in improving performance and quality of inbound customer services. Among numerous advantages in our inbound customer care services we can route all contacts by prioritizing and queuing these incoming calls. Real-time monitoring, reliable and securing all inbound calls through our latest technology which also can enable an effective communication between agents and customers.

For more information of our Inbound Contact Center please feel free to contact us.