Infrastructure at Synapse

At Synapse, we have designed and built our contact center in such a way where technology, infrastructure and manpower are praiseworthy. We have created a barrier free working environment where our spacious seat arrangement for employees, sound adsorbent office interiors, fire detection and advanced fire repellant are few among them.

We have a multi stories building covered by thousands of square meters surface area. We are highly protected and equipped with world-class facilities. We have an earth-quake resistant building secured by access card control system throughout the building. Our key areas such as entrance gate and operation floors are connected to all-digital CCTV system. Our infrastructure is even flexible with the client as our modular cabin can be arranged according to team seize required by our clients.

At Synapse, we can understand how technology plays a vital role bringing success to a contact center. We update our existing technology to meet the ever growing requirement of contact center services in a certain interval of time. Our telecom infrastructure and its features are just unparallel and can ensure an uninterrupted service on a 24x7x365 hours basis.

Our technology infrastructure includes: VOIP (Voice-Over-Internet-Protocol), predictive dialer system, automatic response unit, CTI unit, etc. We have the facility of aerial access for the provision of data links and telephony. We have state-of-the-art communication servers, database facilities and latest developed PCs, call management graphic interface software. Our multiple optic fiber terminals carry the capacity of hundreds of communication channels.

To know more about infrastructure, please feel free to contact us.