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IVR (Interactive Voice Response)

To enhance performance and prove organization’s capabilities most of the business organizations prefer automate their operations. At Synapse, we keep on updating our quality of services to meet the ever growing demands of the customers as well as make the satisfaction rate increased.

Interactive Voice Response (IVR) has become vital technology for the contact centers. IVR is no more a high tech complex hardware, yet it has been using as a revenue producing and cost reducing tool. Undoubtedly it can enhance the productivity as compare to previous record.

At Synapse, we have equipped with sophisticated voice processing solution (IVR) which can make us capable to provide homogeneous or heterogeneous back-end connectivity.

Advantages of IVR

Active Alerts: Automated outbound alerts for a range of applications including collections, payment reminders, pre-emptive cost-savings/loss prevention and sales/cross-selling/up-selling

Insurance Alerts: For claims status updates, payment reminders, emergency notifications, and soft collections Speech Recognition Voice Pay

Financial services applications, including: credit card activation, non-payment collections, spending limit alerts, and First Call Fraud Alerts

To know more please feel free to contact us.

RELATED LINKS


	Infrastructure at Synapse
	Technology at the Contact Center
	IVR
	Call Recorder
	Voice Platform at Synapse


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