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Technology at the Contact Center

At Synapse, we are well equipped with a state-of-the-art technology which can address customers’ need competently. Our different mediums of communication include e-mail; web based reporting, cyber survey, and multimedia advanced contact are managed by sophisticated technology.

Multimedia advanced contact can enable us to contact through interactive text chat, VoIP (voice over internet protocol), and interactive voice response.

Through E-mail we can extract real-time data; customized response to entire queries through electronic mail can enable us to promote products and satisfy high volume of customers in a little time.

Web-based reporting has made us capable to study, collect and submit marketing report in a short time.

Our cyber survey by e-mail and web-based research has accelerated our research survey capability.

Our latest technology has enabled us to make virtual online sales and customer support executives can interact with customer instantly. We collect data from customers on a 24x7 basis through virtual interaction process which not only meet our clients’ targeted information but also establish good rapport with the customers.

Customers can also get their questions answered as we provide FAQ (Frequently asked Question) and knowledge base on the website.

We can enhance customer satisfaction rate as we allow them to contact us by their own choice of medium. We have well qualified and well trained professionals who can interact with customers by various ways of communication.

When technology in terms of Hardware and Software products comes into our consideration we use latest hardware which has multiple uses in enterprise LAN, Legacy Data, Telephony, and Video traffic.

We have communication hardware that provides voice features, data connectivity, LAN communication, CTI and more.

Our IBM data storage products and IBM workstation are few of added advantages proving our competency of technology.

At Synapse, we can manage varied functions through our software applications such as manage session login & logoff, execute and manage transactions, read & write information to back office applications screens, request information from predefined fields.

We are technically equipped to make standardized the selling approach, can distribute information instantly and enable agents to view both product and service information online.

Our predictive dialer is a latest technological development that can enhance customer contact by screening out busy signals, no answers and answering machine.

To identify and capture the buying habits and requirements of different customers we have software that can help our clients in cross-selling and up-selling of products and services.

Customer retention and making database for our clients is just a mere job as we have customized software which can enable scan, archive and retrieve important customer documents and correspondence.