Call recording plays a vital role for assessing agents’ performance as well as clients’ reaction while interacting with agents. Call recording has been made compulsory in every offshore contact center these days. Quality analysts check the voice files and find out drawbacks incase of customer denial or unsatisfactory replying of the customer support executives. Clients want voice files to get a practical knowledge whether his/her outsourced contact center perform up to the mark or not.
At Synapse, our call recording solution can be used as well as rendered in a simple, effective and affordable way. This never disrupts our current operations on the other hand this service is scalable to grow with the needs of the customer and their quality analysis program. We use a call recording solution that is very easy to install, configure and maintain. For call recording we have acquired an integrated client/ server software solution that is not only easy to use but also records the communication directly from the computer’s hard disk.
Call recording solution helps checking the individual performance and enhance the quality of customer support service which can increase the productivity of clients as well as the contact center.
Advantages of call recorder in contact center
Our call recording solution can directly record the conversation between agent and customer to a computer’s hard disk in a single click.
Can record up to a maximum time and it can be operated through manually and automatically
By the help of sound card on speakers you can play the recording
To know more of our call recorder solution please feel free to contact us.
|
home
sitemap
contact us
